Terms & Conditions

1. About us

This website is operated by Horizon AI Solutions, based in Thuckalay, Kanniyakumari District, Tamil Nadu, India.

Horizon AI Solutions, Thuckalay, Kanniyakumari District, Tamil Nadu, India. Email: connect@horizonaisolutions.in. Phone/WhatsApp: +91 78688 43056.

2. Services

We provide AI videos, AI automation, AI agents and agentic AI, WhatsApp automation and chatbots, WhatsApp Meta official API onboarding, and AI-powered websites and applications.

The exact scope, deliverables, timelines and fees for any engagement are set out in a written proposal, quotation or statement of work agreed between us. Where that document conflicts with these terms, that document prevails for that engagement.

3. Quotations, fees and payment

Quotations are valid for 30 days unless stated otherwise. Unless agreed otherwise in writing, an advance is payable before work begins and the balance is payable on delivery or as per the agreed milestone schedule.

Fees are exclusive of applicable taxes, third-party platform charges, messaging or API charges, hosting, domain, advertising spend and licence fees, which are payable by you.

4. Your responsibilities

To deliver our services, we rely on you to:

• Provide accurate business information, content, brand assets and access to required accounts in good time.
• Hold the necessary rights and permissions for any material you supply to us.
• Use our deliverables lawfully and in compliance with the policies of platforms such as Meta, WhatsApp, Google and any app store.
• Obtain valid consent before messaging any contact through WhatsApp or other channels.

5. Third-party platforms

Some services depend on third parties, including Meta/WhatsApp Business Platform, AI model providers, hosting providers and payment gateways. Their availability, approval decisions, pricing and policies are outside our control. We are not responsible for account reviews, template rejections, verification outcomes, service interruptions or price changes made by those providers.

6. AI-generated output

AI systems can produce output that is inaccurate, incomplete or unsuitable in a specific context. Deliverables that use AI are provided for you to review. You are responsible for reviewing AI-generated content, automations and agent behaviour before relying on them for business, legal, financial, medical or other consequential decisions.

7. Intellectual property

All content on this website, including text, graphics, logos and code, belongs to us or our licensors and may not be copied or reused without written permission.

On receipt of full payment, you receive ownership of, or a licence to use, the custom deliverables created for you. We retain ownership of our pre-existing tools, frameworks, templates and know-how, and may reuse general skills and non-confidential techniques.

8. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform or receive the services, except where disclosure is required by law.

9. Warranties and liability

We provide our services with reasonable skill and care. Except as expressly stated, the website and services are provided on an "as is" basis without further warranty.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss, loss of profit, revenue, data or business opportunity. Our total aggregate liability arising out of an engagement is limited to the fees you paid us for that engagement in the three months before the claim arose.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud.

10. Suspension and termination

Either party may terminate an engagement on written notice if the other commits a material breach that is not remedied within 15 days. We may suspend services for overdue payment or for use that breaches these terms or a platform policy. On termination, you pay for work performed up to the termination date.

11. Consumer rights and grievance redressal

Where you deal with us as a consumer, nothing in these terms limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Complaints are handled by our Grievance Officer, who acknowledges a complaint within 48 hours and aims to resolve it within 30 days.

Grievance Officer: Customer Care Team, Horizon AI Solutions. Email: connect@horizonaisolutions.in. Address: Thuckalay, Kanniyakumari District, Tamil Nadu, India.

12. Electronic communication and records

This is a computer-generated electronic record published under the Information Technology Act, 2000 and the rules made under it, and does not require a physical or digital signature. Your acceptance online, by email or over WhatsApp forms a valid, binding contract.

13. Taxes and invoicing

All fees are exclusive of Goods and Services Tax (GST) and any other statutory levy, which is charged additionally at the applicable rate. Tax invoices are issued as required by Indian tax law. Where tax is required to be deducted at source, you must provide the corresponding TDS certificate.

14. Prohibited use

You must not use our website, deliverables or messaging systems to send spam or unsolicited commercial messages, to transmit unlawful, obscene, defamatory, misleading or infringing content, to impersonate any person, or to breach the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, TRAI commercial-communication regulations or any platform policy.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, war, civil disturbance, government action, power or internet failure, or outages of third-party platforms and AI providers.

16. Governing law

These terms are governed by the laws of India. The courts at Kanniyakumari District, Tamil Nadu, India have exclusive jurisdiction, subject to the parties first attempting to resolve any dispute in good faith.

17. Changes and contact

We may update these terms from time to time. The version published on this page applies to your use of the website.

Horizon AI Solutions, Thuckalay, Kanniyakumari District, Tamil Nadu, India. Email: connect@horizonaisolutions.in. Phone/WhatsApp: +91 78688 43056.