Refund Policy

1. Nature of our services

Our work is custom professional services rather than a shipped product. Once work begins, our team's time, third-party API usage and licence charges are already committed, which is reflected in the terms below.

2. Advance payments

The advance paid to reserve a project slot and start discovery is non-refundable once work has commenced, because it covers scoping, planning and allocated capacity.

3. Cancellation before work begins

If you cancel in writing before any work has started, you receive a full refund of amounts paid, less any non-recoverable third-party charges already incurred on your behalf.

4. Cancellation after work begins

If you cancel mid-project, you are charged for work completed and third-party costs incurred up to the cancellation date. Any balance is refunded. Completed milestones are not refundable.

5. Revisions instead of refunds

If a deliverable does not match the agreed scope, tell us within 7 days of delivery. We will correct it at no extra cost. Each engagement includes the revision rounds stated in the proposal; changes beyond the agreed scope are quoted separately.

6. Non-refundable items

The following cannot be refunded once purchased or consumed:

• Third-party charges such as WhatsApp/Meta conversation fees, AI model usage, hosting, domains, licences and advertising spend.
• Completed and accepted milestones or delivered content.
• Monthly support or retainer fees for a period already served.
• Delays or losses caused by information, approvals or access not provided by you.

7. Recurring plans

Monthly plans can be cancelled with 15 days' written notice before the next billing date. The current period runs to its end and is not refunded pro rata.

8. Consumer protection and disputes

This policy is in addition to, and does not limit, your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Refund disputes are handled first by our Grievance Officer; unresolved disputes are subject to the laws of India and the courts at Kanniyakumari District, Tamil Nadu.

9. How to request a refund

Email your request with the project name, invoice reference and reason to connect@horizonaisolutions.in. We acknowledge requests within 3 business days and, where a refund is approved, process it to the original payment method within 10–14 business days.

Horizon AI Solutions, Thuckalay, Kanniyakumari District, Tamil Nadu, India. Email: connect@horizonaisolutions.in. Phone/WhatsApp: +91 78688 43056.